A sad sinking ship... - Customer Success Alchemer Employee Review

It is truly sad what has become of this company. It used to be a "great place to work" (in fact, that *used to* actually be one of their core values), but with a new CEO introduced ~3 years ago, the place has become a sinking ship (people actually refer to it as the Titanic). The CEO is the root of all the issues, as far as I'm concerned. His inability to let his managers and teams do their jobs without micro-managing and standing in their way (along with his giant ego) is ASTOUNDING. The culture he has produced is nothing short of toxic. Over the past 2 years they have lost dozens (many many dozens) of talented and capable people as a direct result of his selfish and shortsighted "vision" which lacks any creativity, resource, or depth. Despite astronomically high turnover, they still refuse to increase hiring budgets, they refuse to replace talent that has walked away (resulting in those left behind becoming even more exhausted, and then leaving, and rinse and repeat). They refuse to acknowledge there's even a problem - the denial is so real it became painful to sit in all hands meetings hearing how "strong" the future looks. My final breaking point came in early 2021 when leadership started encouraging managers and employees to lie to customers and prospects about pricing, capabilities of the platform, the underlying technology, and the professional service offerings - all to save their bottom line, which is still suffering (despite implementing a new pricing model to literally reverse the company's longest standing customer promise to never 'charge per response', and other shallow tactics to get $$ in the door every quarter.) I stuck it out here for over 5 years, hoping that the place I came to work would eventually be revived to its former self, but sadly I finally had to let go of that notion and jump off the sinking ship before it was too late. Sadly, being true to myself, I could never recommend working here to anyone.