Pros
When I was hired in 2021 it was a great place to launch a career in tech as a B2B Tech Support Rep and explore different career possibilities in SaaS and tech. I really loved the mission based on advocating for customers.
Cons
The fun atmosphere gradually disappeared after the company changed owners. It went from feeling fun and meaningful to feeling more about maximizing profits than anything else. All I remember from every company-wide meeting of 2024 is "cut costs, cut cost, cut costs. Do more with less." The same old profit-over-people corporate environment. I quickly regretted asking for guidance from my leadership, lost hope on transferring to a more suitable role, and was relieved to get laid off. I had not realized how draining it was to keep showing up for a job that wasn't fun anymore until it took a solid 2 weeks to feel fully rested again after being released.
