Everyday chaos with no clear direction or accountability from leadership - Customer Success Manager Alchemer Employee Review

1.0
Jan 15, 2025
Recommend
CEO approval
Business Outlook

Pros

You might get to work from home

Cons

My time at Alchemer was marked by a constant fear of wondering if today would be my last day and who would be the next to be let go. The turnover is insane and you'll quickly realize that many of the people let go are actually good at their jobs. Even if you are preforming well and doing your job, if you're not fully embracing the Alchemer culture and conforming to their ways, you will be let go. Your career goals will be stifled in favor of burning and churning yourself for a private equity owned company. There is no healthy exchange of ideas and discourse between you and leadership - anything you say will be used against you. Middle management doesn’t manage and instead uses you for their own gains with the executive team.

Explore other reviews about Alchemer

5.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great opportunities to grow your career in a fast paced, exciting industry.

Cons

No cons at this point.

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Alchemer Response
1mo
Thank you for taking the time to share your experience. We’re thrilled to hear that you’ve found strong career growth opportunities at Alchemer and are enjoying the fast-paced, exciting nature of the industry. Supporting our employees’ professional development and creating an environment where people can grow is incredibly important to us. We appreciate your feedback and are glad to have you as part of the team.
3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people in the sales organization.

Cons

The product team and some in leadership are disconnected from the market. Probably aren't the right people to grow Alchemer, especially in the AI age. New products don't work and are delivered a year behind schedule. Tough to hit the target when you have nothing to sell.

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Alchemer Response
1w
Thank you for sharing your experience and for your continued dedication to the sales team. We hear your concerns about product delivery timelines and alignment with market needs; these are challenges we take seriously and are actively working to improve.
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