Dead End in Crazy Town - Service Plan Specialist Alcon Employee Review

1.0
Aug 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Ineffecient manager of team, poor communication, unattainable goals which have not historically been met by a single team member, very low pay, little to no commission pay out opportunities. More of an administrative role focused on mundane excel tasks. They over hire for the role then cannot believe why they have high turnover. You'll spend much of your days in meetings with your team going in circles about processes and policies that don't change. Little to no transparency of performance or pay metrics or actuals. No ability to reconcile what, if any, productivity you are paid on. Complete lack of transparency by the company from the interview process forward.

Cons

If the lack of meaningful, challenging, work doesn't kill you the vocal overly political, conservative social work culture might. This place is filled with dinosaurs that expect nothing less than 1980 (at best) values on display and participation and acceptance of inappropriate work conversations and behavior by teammates. Job is advertised as a "foot in door" position. Although I have over a decade of outside experience of successful territory growth and management in medical field (other genres from eye health). Despite this, only 2 employees in the history of the department have moved to other departments-one had to leave the company before allowed to work in another role.

Explore other reviews about Alcon

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and management they are calm and confident

Cons

Everything is good management is good no cons so far

3.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of free snacks. Some truly talented people work here.

Cons

DEI is still being implemented like it is 2020. They have changed the name to D&I but the principals are the same. Meritocracy is treated with suspicion.

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