If you are looking for stability, do not join this "team," especially while living in economically uncertain times like this. I expected training to be a little unstructured for a startup, but not to the point of having no clear expectations for SLAs, only to be told they don't exist yet, and then gaslighted and blindsided by unreasonable expectations from a catty, cold, and miserable "leader," who is all about numbers and not meaningful quality work, which should be the real priority for a healthcare company.