HR Representative - Human Resources Representative Alight Solutions Employee Review

1.0
Apr 17, 2018
Recommend
CEO approval
Business Outlook

Pros

They have elevators and WiFi. They have poor chairs. They have an expensive cafeteria and they are raising prices all the time. Enjoy progressive leftist liberal bs? This is the place to be!

Cons

I am a former employee and I enrolled in Cobra. When I called I was put on hold for about ten minutes so the employee can try to figure out how to explain cobra and the process. After I walked him through the process and how it works I was enrolled into cobra incorrectly and double charged for three month and charged for an extra month. Each time I called they put me on hold and they still screwed things up. How can a company that can’t get their own benefits right get other company benefits right? Alights training is ineffective. The team Managers are actually quality managers and do not focus on growing/training employees. They have all women managers who instead of taking care of the issues make excuses for there terrible training, management and inability to care for their teams. They have meetings all day which seem to be pep rallies for themselves and discuss their hair and nails instead of the fact that they are not doing anything to evolve past their portly built system. There’s a reason why your single moms.

Explore other reviews about Alight Solutions

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill place great culture interesting work

Cons

none i love it here

1
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Alight Solutions Response
4mo
Thank you for sharing your experience and for being part of Alight for so many years. We’re thrilled to hear that you enjoy the culture, the flexibility, and the work you’re doing. We appreciate your continued contributions and are glad you feel at home here. Thanks for being part of what makes Alight a great place to work!
2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work with base pay. Some PTO. Telesales with scripts and all inbound pre-made appointments.

Cons

First of all, I thankfully came from another Medicare agency where I learned the backbone of Medicare education because Alight did not educate the employees on the essentials of Medicare; so I'm glad I already had that foundation otherwise I would have spiraled right on out of that position right at the beginning. I never got paid the commission I was promised. The first phone interview stated that I would receive all commission as one lump sum by the end of March. So after working AEP (OCT through DEC) I was waiting patiently for the commission from nearly 200 enrollments I completed. In Jan, I received 50% of my expected commission and never saw the remainder 50% come through. I reached out to multiple people including my direct management with no response. This position was temporary for potential permanency, I was asked to stay on without clarity and it basically turned into customer service support (and occasional enrollments.) The customer service was extremely heavy from all of the agents who did not do a great job - a lot of unhappy customers were calling in at the end of 2025 and beginning of 2026. The amount of commission per enrollment was never given to me in writing, so I had to learn a lesson the hard way. I left in February.

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Alight Solutions Response
2d
Thank you for sharing your feedback. We appreciate your perspective and are glad you valued the remote work environment. We take concerns regarding training, communication, and compensation seriously and remain committed to providing a positive experience for our employees.
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