Not what it used to be - Customer Service Alight Solutions Employee Review

Alight used to be part of Aon Hewitt. After becoming its own company, everything started going downhill. Crucial parts of the operation were off-shored. Where before teams were assigned to specific clients (where you could gain expertise on that client's services), now the model is many, many clients per customer service team. Also, health benefits benefits started to become more expensive. Finally, and most important to me, the leadership refused to listen to lower-level employees (or refused to ask our advise before implementing changes that affected our day to day work), and refused to acknowledge (and correct) mistakes. All this being said, if you are a new employee you won't know the difference to what a great place to work this company was back when it was called Hewitt Associates, vs what it became as Alight Solutions, and it will be just a decent, if uninspiring, place to work.