company turned into a joke - Anonymous employee Alight Solutions Employee Review

2.0
Apr 23, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home flexibility. That's literally it

Cons

-Benefits are poor -Pay is poor and doesn't at all compete with the market -Middle management is clueless and constantly makes decisions that have a negative impact on the teams performance -Raises are barely given. Even when they are, they are crap. -Being promoted requires solely depends on how much management likes you. I've seen management keep guys in the lowest-paid positions for YEARS, simply because they didn't "like" the person, even though the guy was more than deserving of a promotion. -Equipment is poor and outdated, making the job harder for employees. -Good and Skilled employees constantly leave because they're not valued here. The people who replace them are incompetent and make everyone's lives difficult work. -The constant "restructuring" of teams causes constant conflict and confusion within teams. -Company constantly looks for ways to cut corners and save money, this affects the company in several negative ways. For one, they constantly terminate employees and replaced them with off-shore resources who are absolutely terrible at their job. Secondly, they constantly cut back on percs that make the job worth it. For example, they decided that they were subsidizing the cost of benefits as much for their employees. This meant all of us have to pay more for health insurance. -Their on-boarding process is absolutely atrocious and management has no idea how to properly train staff. -Management feels the need to critique your job, even if they have no idea what your job entails. -Office environment sucks, and it's very discouraging to come into it. -Working with Indian colleagues is a complete pain. -Company constantly spends money on outside (offshore) resources that are terrible for the company and up up costing the company more money in the long run. I would say that the company went DOWNHILL after we got boughtout by blackstone. It went from a progressive and inviting environment, to a place people dread coming to.

Explore other reviews about Alight Solutions

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill place great culture interesting work

Cons

none i love it here

1
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Alight Solutions Response
4mo
Thank you for sharing your experience and for being part of Alight for so many years. We’re thrilled to hear that you enjoy the culture, the flexibility, and the work you’re doing. We appreciate your continued contributions and are glad you feel at home here. Thanks for being part of what makes Alight a great place to work!
2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work with base pay. Some PTO. Telesales with scripts and all inbound pre-made appointments.

Cons

First of all, I thankfully came from another Medicare agency where I learned the backbone of Medicare education because Alight did not educate the employees on the essentials of Medicare; so I'm glad I already had that foundation otherwise I would have spiraled right on out of that position right at the beginning. I never got paid the commission I was promised. The first phone interview stated that I would receive all commission as one lump sum by the end of March. So after working AEP (OCT through DEC) I was waiting patiently for the commission from nearly 200 enrollments I completed. In Jan, I received 50% of my expected commission and never saw the remainder 50% come through. I reached out to multiple people including my direct management with no response. This position was temporary for potential permanency, I was asked to stay on without clarity and it basically turned into customer service support (and occasional enrollments.) The customer service was extremely heavy from all of the agents who did not do a great job - a lot of unhappy customers were calling in at the end of 2025 and beginning of 2026. The amount of commission per enrollment was never given to me in writing, so I had to learn a lesson the hard way. I left in February.

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Alight Solutions Response
15h
Thank you for sharing your feedback. We appreciate your perspective and are glad you valued the remote work environment. We take concerns regarding training, communication, and compensation seriously and remain committed to providing a positive experience for our employees.
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