Its ok - Bilingual Customer Service Representative Alight Solutions Employee Review

4.0
Sep 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Its gets easier everyday. The training is extensive, but you will not know what to expect on those 1st few calls. There is a tool you can use, but at times its hard to focus on where to find the answers and to make sure you found the right interpretation of the answer...its a bit of a struggle starting out.

Cons

Its starts off like if you were in a kitchen and everything is on fire. You do have some tools at your disposal, but you will need to make many mistakes and learn the hard way how to handle them better next time around.

Explore other reviews about Alight Solutions

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill place great culture interesting work

Cons

none i love it here

1
avatar
Alight Solutions Response
4mo
Thank you for sharing your experience and for being part of Alight for so many years. We’re thrilled to hear that you enjoy the culture, the flexibility, and the work you’re doing. We appreciate your continued contributions and are glad you feel at home here. Thanks for being part of what makes Alight a great place to work!
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

None really, they really dont know what they are doing

Cons

Bad work culture, doesn't conduct proper AARs to get to the root cause

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