Maybe you'll get better project and get lucker than I did - Analyst Alight Solutions Employee Review

1.0
May 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home is what I would say is a pro.

Cons

No bonuses even though I probably carried in making them money. They took away our bonuses. I must have got unlucky got put on terrible clients after I was on such a great client. This new client would make me work all the time. Even weekends and holidays. I worked Christmas, Christmas eve, Thanksgiving, Thanksgiving eve, supporting the client and answering there emails during these times. Sometimes even had to wake up at indian hours to talk to them because my manager wanted me to meet with them to discuss current issues we were having. Constantly was getting asked to do more than I could even a senior called it out to my manager that maybe we're overworking him and my manager pretty much just laughed. Two managers up would also send me random tasks he'd need me to do which would be a 2-6 hr task at certain times. I'd literally wake up some days knowing I had 14 hours of work to do and then get on a call and be asked by offshore to do 5 hours of work cause they couldn't do it. If that wasn't bad I got put on another client lmao u serious you gave me another client and asked me to do work I've never done before and asked me to lead. Then finally I requested a senior and you gave me that senior and she didn't help me at all. I had no clue what I was doing because I've not only never lead like that but I also never did that niche skill set before. I also got a poor review cuz of one little mess up ironically it was during a holiday time. I literally worked every holiday of 2020 for Alight. They gave me a bad review lmao. I'd have loved to stay at this company but when I got my new manager and saw how incompetent he was I knew I wasn't going to learn from him and that I'd have to do everything myself because of how redundant my manager was. To the point where I didn't know how to do certain tasks and I couldn't even find people who could even show me how who had time.

Explore other reviews about Alight Solutions

5.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
7mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work with base pay. Some PTO. Telesales with scripts and all inbound pre-made appointments.

Cons

First of all, I thankfully came from another Medicare agency where I learned the backbone of Medicare education because Alight did not educate the employees on the essentials of Medicare; so I'm glad I already had that foundation otherwise I would have spiraled right on out of that position right at the beginning. I never got paid the commission I was promised. The first phone interview stated that I would receive all commission as one lump sum by the end of March. So after working AEP (OCT through DEC) I was waiting patiently for the commission from nearly 200 enrollments I completed. In Jan, I received 50% of my expected commission and never saw the remainder 50% come through. I reached out to multiple people including my direct management with no response. This position was temporary for potential permanency, I was asked to stay on without clarity and it basically turned into customer service support (and occasional enrollments.) The customer service was extremely heavy from all of the agents who did not do a great job - a lot of unhappy customers were calling in at the end of 2025 and beginning of 2026. The amount of commission per enrollment was never given to me in writing, so I had to learn a lesson the hard way. I left in February.

avatar
Alight Solutions Response
1w
Thank you for sharing your feedback. We appreciate your perspective and are glad you valued the remote work environment. We take concerns regarding training, communication, and compensation seriously and remain committed to providing a positive experience for our employees.
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