Metrics first, not customer - Customer Care Representative Alight Solutions Employee Review

Great company to work at.

The pay is a bit low.

Remote work with base pay. Some PTO. Telesales with scripts and all inbound pre-made appointments.

First of all, I thankfully came from another Medicare agency where I learned the backbone of Medicare education because Alight did not educate the employees on the essentials of Medicare; so I'm glad I already had that foundation otherwise I would have spiraled right on out of that position right at the beginning. I never got paid the commission I was promised. The first phone interview stated that I would receive all commission as one lump sum by the end of March. So after working AEP (OCT through DEC) I was waiting patiently for the commission from nearly 200 enrollments I completed. In Jan, I received 50% of my expected commission and never saw the remainder 50% come through. I reached out to multiple people including my direct management with no response. This position was temporary for potential permanency, I was asked to stay on without clarity and it basically turned into customer service support (and occasional enrollments.) The customer service was extremely heavy from all of the agents who did not do a great job - a lot of unhappy customers were calling in at the end of 2025 and beginning of 2026. The amount of commission per enrollment was never given to me in writing, so I had to learn a lesson the hard way. I left in February.