I gained a lot of experience over the years with Alight - Health Client Specialist I Alight Solutions Employee Review

5.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

They are forward-moving and constantly upgrading their software and processes. They were on top of ensuring all had their regular company training completed. They were consistence with sending out their employee satisfaction surveys and improving on the results. My last aligned team was a great team to work with, I felt like family even though we were all remote. Overall, it was a great company to work for.

Cons

The only Con I have is when they decided to move more projects over to their partnering company, they had a company-wide meeting about this. When someone asked if North American employees should be worried about losing their jobs, we were informed that we should not worry and that Alight was in a good place. A couple of months and many training sessions later, I was informed that I was getting laid off. In the culture, a couple of their mantra statements are 'People Matter' and 'Be Real'. Honestly, if people mattered and they were being real, they should have been more upfront and prepared with their responses to this particular question, rather than giving a blanket false hope that our positions were safe. Had we been better informed, this would have allowed us to start looking elsewhere or up our skills in the process so that in the preceding months down we would have been more prepared.

Explore other reviews about Alight Solutions

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill place great culture interesting work

Cons

none i love it here

1
avatar
Alight Solutions Response
4mo
Thank you for sharing your experience and for being part of Alight for so many years. We’re thrilled to hear that you enjoy the culture, the flexibility, and the work you’re doing. We appreciate your continued contributions and are glad you feel at home here. Thanks for being part of what makes Alight a great place to work!
2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work with base pay. Some PTO. Telesales with scripts and all inbound pre-made appointments.

Cons

First of all, I thankfully came from another Medicare agency where I learned the backbone of Medicare education because Alight did not educate the employees on the essentials of Medicare; so I'm glad I already had that foundation otherwise I would have spiraled right on out of that position right at the beginning. I never got paid the commission I was promised. The first phone interview stated that I would receive all commission as one lump sum by the end of March. So after working AEP (OCT through DEC) I was waiting patiently for the commission from nearly 200 enrollments I completed. In Jan, I received 50% of my expected commission and never saw the remainder 50% come through. I reached out to multiple people including my direct management with no response. This position was temporary for potential permanency, I was asked to stay on without clarity and it basically turned into customer service support (and occasional enrollments.) The customer service was extremely heavy from all of the agents who did not do a great job - a lot of unhappy customers were calling in at the end of 2025 and beginning of 2026. The amount of commission per enrollment was never given to me in writing, so I had to learn a lesson the hard way. I left in February.

avatar
Alight Solutions Response
4d
Thank you for sharing your feedback. We appreciate your perspective and are glad you valued the remote work environment. We take concerns regarding training, communication, and compensation seriously and remain committed to providing a positive experience for our employees.
See reviews by: Helpful|Rating|Date|All