If you want a job to pay bills, work here. If you want a career, look elsewhere. - Service Desk Engineer II Allied Digital Services Employee Review

You're just a call center monkey. You're paid to answer calls, create a ticket, and answer the next call. If you can't resolve the issue quickly, they want you to create the ticket and come back to it at a later time or escalate it. If you escalate it, it will more than likely come back to you to try and fix the issue while continuing to answer calls. There's no career outlook here unless you want to become the bosses minion. You must be really good at kissing behinds to move up. The stupid inner circle consists of the best rear end kissers. They will pay you low wages to stress over the dumbest tickets. I came into this company getting paid more than some of the individuals that were working at this company for years. Not worth it.