It was a nightmare. - Customer Service Representative Allstate Employee Review

1.0
Dec 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Good benefits offered at reasonable rates. Generous PTO allowance. Solid training program, long enough to cover the basics. Great co-workers. Some really excellent front-line managers, trainers, and coaches.

Cons

Lousy pay and bonus structure. Terrible work schedules, majority of which are split days off with 5-day workweek. Very little room for advancement. Horrible atmosphere. Heavy workload.

Explore other reviews about Allstate

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, nice people, good environment

Cons

None . Had the best time there.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible when it comes to how to get the work done. While working remote you don't have to waste time driving to location. You have the ability to work at night to catch up on workload if needed.

Cons

The strong achievers may end up getting more workload.

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