For the most part I can't complain - Claims Processor Allstate Employee Review

4.0
Jul 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Paid time off, opportunity to purchase extra time off, managers very nice and willing to help with any questions or escalations, associates very friendly

Cons

Call volume can be stressful at times since you are asked to hit a certain metric when it comes to call waiting times for a customer, one customer can really ruin your whole day, metrics seem to be increasing, job can cause a lot of burn out and stress if you're not careful, high turnover rate, pay is low compared to other companies with same position, company says take care of customer, but in order to make numbers sometimes you would have to look for the companies best interest instead of the customers, management says not a numbers game even though they are constantly tracking your numbers and providing you with daily, weekly, monthly, and yearly updates, no upward mobility at least in my office

Explore other reviews about Allstate

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

A Great place to work!

Cons

I don't have anything to add

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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