Was a good company - Claims Adjuster Allstate Employee Review

3.0
Feb 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Very good pay, over market average. Good health benefits. Great 401k and pension. Work with wonderful people. Certain offices allow work from home and you get good work life balance if you have a good manager.

Cons

VP of Claims is centralization-driven to the disregard of customer service and employees. Seems to want to centralize everything then you get employees who are not driven to give good customer service or don't know what they're doing. Last couple years have shown more use of technology, which is good unless you're taking the customer's need for more personal contact out of the equation. Does not seem to care about their employees as much as they used to.

Explore other reviews about Allstate

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

A Great place to work!

Cons

I don't have anything to add

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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