Not the opportunity promised - Exclusive Agent Allstate Employee Review

1.0
Apr 6, 2014
Recommend
CEO approval
Business Outlook

Pros

I love working with the customers. When it comes to claims, for the most part the company does stand behind their promise and offers fair settlements. Occasionally, as an agent, you will have to step in for the customer in regards to lack of or slow claim follow up or unfair settlement, but overall, that is rare.

Cons

Management still utilizes a Good Old Boy system, constantly playing favorites. More importantly, their favorites are themselves. They make poor businesses decisions for the company and for existing agents if it somehow improves their own situation. ie they will hire a new, inexperienced, and incompetent agent rather than give the proper support to existing agents who have run and won the never ending gauntlet of changing requirements. They do this because it makes it look like, for the moment, in the eyes of corporate that they are growing the region. The problem is the majority of these new agents do not make it, which is disruptive to both customers and existing agents who have to pick up the slack without compensation. Additionally, production requirements are constantly excessively increased while at the same time commission structure is decreased; something that was NOT disclosed when Allstate was courting me!

Explore other reviews about Allstate

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work culture is a positive

Cons

I dont have anything to add

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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