1.0
Apr 17, 2010
Former employee
Anchorage, AK
Recommend
CEO approval
Business Outlook
Pros
flexible time off good people at the worker bee level fairly decent pay and benefits. local management tries to do well, but is hampered by mid and upper management.
Cons
since NextGen system was implemented 4 yrs ago, workload had drastically increased, leading to low employee morale and decrease quality of service to customer. in video, vice prez at HQ admitted he didn't know why customer satisfaction was not better than it was.