Pros
*The building had air conditioning *Learned about the ins and outs of the insurance world during the training.
Cons
*The hours were okay but the time off was non-existent, even if it was justifiable, i.e doctor's appointments. *Floor managers would play obvious favorites which is extremely unprofessional. *Worked by the "customer is always right" motto but it was taken to an extreme because we could not defend ourself from a verbally abusive customer without getting chastised by management . *Quality assurance would tell you that your performance was excellent but then management would tell you the complete opposite. * Lunches and breaks were monitored by your own personal timer. If you were, literally, one second late, management was notified and you were chastised. * Did not use employees to their full potential. They would only let their "favorites" have the better, off-the-phone jobs even if there was someone who was much more qualified and competent for that position.