Solid company, stressful workdays - Outside Property Claims Adjuster Allstate Employee Review

3.0
Mar 4, 2023
Recommend
CEO approval
Business Outlook

Pros

I've been working at Allstate for a year now and the people here are amazing. I've met up with several adjusters for drinks and food in multiple cities that I've been sent to and the culture is strong. If you like to travel this is a really good job for you. We work 10 days on and 4 days off and currently get deployed to different states almost every other work cycle. If you know anything about building a home (roofing, flooring, drywall etc.,) you will do well in this position. Even if you don't know anything about building a home you will learn so much that you will feel like a contractor at the end of the year. I didn't know anything about construction and now I can have deep detailed conversations with contractors, roofers, water mitigators and plumbers just to name a few.

Cons

Huge focus on metrics. You have to be able to meet the standards they set or they will fire you and make you feel like crap when you're not meeting your weekly goals. It can be difficult to reach your metrics because customer situations are all different but managers see the metrics at the end of the day. You will often not get assigned enough work to meet your metrics (4 closures a day when working remote and 3 when working in the field). You then have to either save some closures for rainy days or ask other adjusters if they can give away some of their work when they're too busy. System is definitely setup against the adjuster to succeed. I will often only get assigned 1 or 2 claims in the field when I am required to close 3 a day and will have to go searching for a 3rd claim to close. Or you will get assigned 3 and have to drive so far between all your appointments that you wont have enough time to close any. Some people never get deployed and work exclusively from home (this is usually due to developing some skill that separates them from the rest or they're really good at closing claims virtually, so Allstate tries to keep them in a virtual position). While other people (like myself) get deployed every other work cycle and it's a bit depressing to live out of a hotel room (in my opinion) for weeks on end. Usually they'll deploy me twice in a month but some months I will get deployed 3 times in a row. It sucks when you're trying to have a life outside of work.

Explore other reviews about Allstate

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work culture is a positive

Cons

I dont have anything to add

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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