Pros
Allstate invests a lot of money into their training program. Which is great! However, you then get dumped into whatever office you are going to work for and all their hard work and cultivation goes out the window.
Cons
- Core Logic is used to schedule claims. There is no logic though and claims will be 1 hour + drive time apart. - intentionally gives unmanageable workloads while also driving metric scores down your throat. Resulting in frequent extended work hours, that are unpaid. The companies position is to “work until the work is completed- how ever many hours it takes” - HUGE disconnect between the upper management and the frontline staff. We are expected to be the face of the company, while also being told metrics are more important than the customer experience???