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Allstate Insurance

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Good opportunities, very meticulous job - Customer Service Representative (CSR) Allstate Insurance Employee Review

4.0
Dec 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Great commision, good friendly people, exposure to many businesses and good networking. You will learn alot of real life knowledge that can be used outside of work to deal with accidents

Cons

We are in competition with a new trend of buyers that dont want to deal with human interaction. Very competitive, and you have to sell insurance products unfortunately the company owns a digital only insurance product that competes with their own agents and people will sometimes find better rates there than with dealing with an agent. (Allstate owns Esurance, but there are differences between the brands. Allstate offers full-service coverage with physical agents handling relationships, while Esurance caters to digital insurance shoppers who want to do everything from their mobile device) We have to underwrite policies and our commissions are depending on the company approving what you submitted but rules are very stringent and many policies fail underwriting, it is difficult to deal with getting leads, selling the product , closing the customer and after all that you still hang on a thread by another person approving your sale. Then dont be surprised in 2-3 months or less, customer wants to switch companies as well because of rate increases. You may have chargebacks depending on your office policy.

Explore other reviews about Allstate Insurance

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Internal Promotions Great Company They have employees best interest

Cons

Lack of understanding within company

3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

three days off if you get 4 10s, over 100 hours of pto within your first year, the fantasy of making 1000s of dollars of commission a month if you get on a 1 or 2 tier and get lucky with sale.

Cons

shift changes is hard to get unless you been there a long time, matrics are effected by tiers, so if you are place in tier 3 or 4 you barely get calls unless all he people on tier 1 and 2 have calls already and you barely get sales, you barely make any real money if you not making over 80 points of sales which means you can sales 1000s of dollars worth of policies and still not make commission if you not selling enough items in general to make 80 points, a single car policy is worth 1 point, motorcyle and renters are worth 0.5, home is worth 2.5 points. and commission doesn't pay out until you reach at least 80-85 so your first 80-85 points/ 80 plus items of sales won't pay out commission. you get leads if you work inbound but most leads arent even calling for allstate nor have been properly informed of the quote process before being transfered to you.

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