Very nice place to work, so far - Phone Representative Ally Financial Employee Review

5.0
Aug 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Decent pay controlled atmosphere free wokout room room for advancement 5 weeks paid training decent benefits but they could be better 20 days of vacation right off the bat

Cons

not enough time job shadowing before you start making phone calls quality monitoring personnel are a little on the rude side

Explore other reviews about Ally Financial

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

We get to work from home full time.

Cons

We work 2 to 3 Saturdays per month.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

You get a bi-weekly paycheck.

Cons

The culture has tanked under new leadership over the last couple of years. It’s cutthroat, senior management keeps swapping out experienced leaders for their own people, same values, same bottom line only mindset. No one actually knows what they’re doing because everyone’s expected to do everything and own the fallout when it doesn’t work. Decisions get micromanaged or made behind closed doors about your own team, with no input. There’s constant pressure to cut expenses, and the target seems to double every month, at this rate it feels like the end is inevitable. Layoffs happen a few times a year now, two years running, and leadership straight up tells you it’s the new norm, so get used to it. Everyone knows it, everyone talks about it, and everyone’s living in fear. On top of that, you’re expected to work 12 hour days and answer emails on weekends, then get told you’re still not doing enough. It’s demoralizing. This is an awful place to work, and with the job market this bad, people can’t leave even though everyone’s looking. Feels like a sinking ship, and they deserve it for how they treat people.

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