5.0
Feb 6, 2012
Anonymous employee
Former employee
Recommend
CEO approval
Business Outlook
Pros
I can't speak for all of Ally, but the global marketing group is a great place to work. They really make an effort to serve customers well (short wait times, apologizing and refunding fees in the case of system errors, making the website an easy place to transact, making sure the call centers are appropriately staffed for projected volumes, etc.).
Cons
The financial issues plaguing the company have led to a lot of uncertainty and layoffs. Some of the business units are less connected than others - silos make it difficult to share information and data, and improve customer service across the board.