Pros
It is a job at least
Cons
Not truly inclusive as they brag about. Not inclusive to caregivers and parents bringing employees back to office during the pandemic with school closures etc... They say it is for the culture but forced socialization isn't a culture. They don't listen to all of the employee surveys they do even though they say they care. They are having problems recruiting people and really don't understand it is because nobody is willing to work for a call center in office when it can be easily done at home most of the time. Local leadership in the call centers is sexist and misogynistic. Employees have no respect for personal boundaries and professionalism. I don't know how we will keep running when everyone is out sick with Covid a few weeks in.