Mixed Bag - Senior Customer Service Representative Ally Financial Employee Review

Great culture, good compensation and benefits. Excellent management team, very supportive and interactive with the team.

Onboarding was a challenge due to IT’s lack of clear direction. The loan origination system crashes a lot.

Hybrid schedule is reasonable, with only three days a week required in office. Benefits are decent and we have a fairly new office building is a nice.

Don’t be fooled by Glassdoor’s rating. It likely reflects the old Ally, not the company it is today. Ally used to be a great place to work, with strong culture, meaningful work, and real innovation. They used to pride themselves on culture, and now it’s the worst I’ve seen it. There have been significant leadership changes, with many of the leaders who made Ally great shown the door. Round after round of layoffs has everyone whispering about who’s next, and the people who remain here are stuck cycling through failed re-orgs meant to “fix” the department. It’s gotten bad enough that I know people actively hoping to get cut just to walk away with severance. If it doesn’t get better soon, I might be hoping to be let go myself. I can’t recommend it the way I once would have.