Pros
So many caring middle managers
Cons
Ally uses employees for all they are worth and leaves them high and dry. They preach they care, that they are diverse, caring, inclusive, progressive, and woke. They use the amount of women in leadership positions as a selling points but it is a skewed viewpoint and most departments are heavy in male leadership and casual misogyny. Look at the board, look at the operations department. They are all white men of a certain age who do not respect women and young workers. How is it honest to require all employees across the board to come to office 4 days per week? Haven’t you been saying we are committed to flexibility and a hybrid model? Requiring employees to call out when they are sick or have caregiving shortages for the day is not flexible when they could take that emergency day and work from home. They say that providing back up childcare benefits for working parents should be enough. Those benefits only cover people in the 2 corporate offices. There are no providers for the countless employees in the 15 other smaller sites. JB says this is because that is what customers expect. How about respect your workers equally. Without these workers, your business would fall apart, and your customers will not be helped. We have already had a 14% attrition this year and we still have a quarter to go. Customers are already waiting on hold 2 hours. Agents are already dealing with back to back calls and still asked to do overtime all while having any choice and flexibility ripped away. If you care about doing it right, why haven’t you communicated honestly and openly with employees who assist customers? We are all in the dark here trying to deal with massive amounts of credit card fraud. C Suite rules form an ivory tower and with an iron fist. Instead of fixing their sinking culture and drowning employee motivation, they double down harder. They think the answer to 2 hour long wait times and increasing customer complaints about not being able to get help is to alienate employees even further and drive up the attrition. They take away the tiny sliver of flexibility left and when more employees quit, they replace them with remote workers. What kind of employee motivation is this? Instead of compromising with your employees, you run them out the door and then give brand new employees what the tenured employees have worked so hard far. You then try and move more customer volume to third party companies who are remote instead of letting your own employees do it remotely. That shows your care for employees. Customers don’t want help from an employee from some no name supplier with a terrible work culture. They want help form happy, motivated, and loyal Ally employees of which we have none. Your employees are not going to continue to be loyal when they receive no respect. How can you ask us to do endless overtime when requiring us full time in office and expect us to care? How can you expect us to still act happy and not share honest feedback when our day to day is miserable. Everyone is overworked and stressed. Employees are at each other’s throats, and nobody listens. You must give your employees a voice if you want them to care about their work and contribution. We were told by the president to get out of our pajamas and get to work. Um, we have worked our fingers to the bone keeping Ally afloat during the pandemic which might I add was our highest performing years. This negativity creeps down levels and operations is rife with gossiping, backstabbing, unsupportive leadership. We spent $400 million on an extravagant building last year and now are on a hiring freeze and overworking what employees we have left. On top of that, we are alienating more and more employees into quitting.JB made $16 million total comp in 2021 yet expects call center workers to live of $40,000 a year. Instead of allowing remote work to save on costs he expects these workers to pay $6000 a year in after school costs so they can sit in an office prison into the late evening and be less productive than if they were working remotely. How would a single parent make this work? We closed the Shoreview site and let them work remote