You can't win - Analyst Ally Financial Employee Review

This whole company is in a surveillance/police state. They do not trust employees and do not treat employees with respect. No matter how much you work, it is never good enough. They micromanage every tiny little detail but never acknowledge all of your hard work. You can exceed every single metric for the year and go above your duties and you will still be told you are not good enough. Managers and Supervisors are rude and controlling. You are not allowed to use the restroom, TL's put paper over your computer clock so you can't see the time, if you remove it you get yelled at (I am a grown adult who can look at the clock whenever I please), not remote friendly, monitor all of your call metrics, door swipes, after call work, etc..... Seriously, prisoners have more freedom. This pay is not worth the stress from being treated like this. Other call centers pay the same and have way better environments. It doesn't even matter how hard you work, you will not get promoted if you are not personal friends with Directors. 2 hour long wait times mean you will get back to back calls. You can take 100 calls in a day but if you go to the restroom for 2 minutes you will be yelled at. You can do everything needed but then ask to work from home when you have a fever and be told that you can't work from home, you have to use PTO, then you will be written up for the call out when you were trying to work. This place is so ridiculous with their standards. It is worse than retail work with the hours and the lack of respect. They expect you to work your hands to the bone and jump through every hoop they throw at you and then work on Christmas also and not have any remote work flexiblity. Not worth it.