Needs a lot of work - Customer Service Representative Ally Financial Employee Review

We get to work from home full time.

We work 2 to 3 Saturdays per month.

You get a bi-weekly paycheck.

The culture has tanked under new leadership over the last couple of years. It’s cutthroat, senior management keeps swapping out experienced leaders for their own people, same values, same bottom line only mindset. No one actually knows what they’re doing because everyone’s expected to do everything and own the fallout when it doesn’t work. Decisions get micromanaged or made behind closed doors about your own team, with no input. There’s constant pressure to cut expenses, and the target seems to double every month, at this rate it feels like the end is inevitable. Layoffs happen a few times a year now, two years running, and leadership straight up tells you it’s the new norm, so get used to it. Everyone knows it, everyone talks about it, and everyone’s living in fear. On top of that, you’re expected to work 12 hour days and answer emails on weekends, then get told you’re still not doing enough. It’s demoralizing. This is an awful place to work, and with the job market this bad, people can’t leave even though everyone’s looking. Feels like a sinking ship, and they deserve it for how they treat people.