First, the hours allow for not work life balance, especially with the new change to remaining in the store until 11pm (2 hours past closing). Additionally, some months total hours allocated are cut, so there is minimal staff during the day when actually handling customers to allow for the additional hours after close. Additionally many employees have a 30-45 minute drive home, so rating until 11 puts them in a dangerous position while driving home, especially on weekends.
Second, staffing of management takes an excruciatingly long time. Some management was strung along for longest before hiring.
Third, upper management visits are unproductive. There is no constructive criticisms or suggestions for improvement, insteaf store management gets a slap on the wrist if you don't make day. Sometimes days are slow with low traffic, but the focus is so much on the financial aspect not the customer service aspect, that what could be a beautiful store with exceptional employees gets overlooked. This leads to more requirements such as changing tables and windows even more often if you don't make day.
Overall, working for this company is frustrating and draining with little support or acknowledgement from upper management. You won't feel appreciated, especially employees in management positions who work many hours and work on visuals to make the store look good.