No loyalty - Anonymous employee Altivera Medical Employee Review

1.0
Aug 2, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Your coworkers are fantastic and fun. They seem like they care and want you to succeed.

Cons

Management does not communicate. As you take the advice and do what they want you to do they change those requirements every other day so processes are none existant. If you are chronic ill you may be let go because you cannot fulfill expectations and they will let you go if you drop productivity by 1 percent. The CEO lives in a bubble. No one can talk to him about what really needs to be done because he wont listen. So glad to be out of there

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Altivera Medical Response
7y
Thank you for taking the time to provide a review. We value the feedback. Both positive and negative reviews offer us great insight. We agree the employees here are fantastic, fun and care about each other as well as the company. The past 12-18 months we have focused heavily on improving the internal communication between management and staff. For some employees, improving communication results in them hearing something other than what they want to hear (e.g., you're a good employee but are not meeting some basic expectations in your department). The basic expectations have been consistent for well over 2 years and these are communicated regularly. What does change is that as we reach a goal, we set another in an effort to keep the positive momentum going. In terms of communication, we currently hold weekly meetings for several departments, many 1:1's with individual staff, monthly Supervisor meetings, monthly product training, and quarterly all staff meetings. The CEO also schedules weekly meetings with all Managers/Supervisors as well as meets with employees when requested. Like most companies, we strongly encourage staff to work with their immediate supervisors on any issues or questions to find a resolution. We have been extremely consistent in the messages provided to employees, and unfortunately still have had employees who are unwilling to follow basic company policies/processes. We encourage every employee to give their best efforts and when they do, their efforts are acknowledged and rewarded. It is difficult when staff leave or are asked to leave a company, as there often negative feelings. Though we prefer to work with individuals to resolve these, we also understand that we are in a period of time when many people use the internet to air their views. We do thank you for your feedback and will utilize this to continue to improve the environment for current Zynex employees. If it was best for you to have moved on, we are happy for you as well. We wish you all the best.

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5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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