Customer Service Representative - Customer Service Representative Altivera Medical Employee Review

1.0
Jul 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Only good things were the people I worked with directly and having weekends and holidays off.

Cons

The way the company was run is ludicrous. I was terminated because I kept telling the people that would call in that they needed to pay their bill instead of what the CEO directly said I should have done which was "If they didn't want to pay their bills they don't have to, we can let it go. " The company was in the process of downsizing when I left, the very first pay day that I experienced had there was a problem and pay was not received until 4 days after that Friday. When I started there was no CFO, no CHRO, and the only upper management was the CEO, his son, and his girlfriend. The company, when I left, was just starting to pay the vendors for materials, they were behind severely on bills to the point of almost being shut off, and the company was surviving solely on credit. They had also hired an interim CFO and had hired an external human resources company to run their human resources with money they didn't have. The management here was a nightmare, and I would never work here again at any level. There is no way this company is going to survive much longer with its current business practice.

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Altivera Medical Response
8y
We appreciate your review. Due to the improvements made in our Call Center staffing the past 18 months, Zynex is receiving much better ratings from our patients. Customer Service is key and the quality of those calls is also critical to the CEO and management team. Zynex hires and retains only the highest quality Call Center Reps. If you have compassion and maturity in the way you communicate with customers, you may consider applying for one of our Customer Service positions. You will be glad you did!

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5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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