You Will Never be Good Enough - Patient Enrollment Specialist Altivera Medical Employee Review

1.0
May 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent pay Device actually is very helpful Free food

Cons

Most if not all of the 5 star reviews are not accurate representations of working at this company. During your orientation one of the requirements is to leave a 5 star Glassdoor review to help them drown out to the sea of negative true reviews. As the title states you will never be good enough at this job, they will tell you what your set of KPIs are and push you to meet them. Once you do meet them you will not be told “good job,” you will be told “do more.” They will literally invent new KPI’s and new metrics to judge you on so they don’t have to award you any of the promised benefits from growing. The management act like a high school clique giggling and whispering to each other all day and are never available for questions. However if you are seen talking to your coworkers, whether that be casual conversation or helping them with work related issues, you will be reprimanded. And if too many people come to you for questions, instead of recognizing your ability to be a source of information and guidance for your peers, they will write you up. They give you a career tracker so that you can have an idea of what things you’ll need to be doing in order to be promoted. However once you bring this to them and explain that you are doing everything that is expected of you for promotion, you will be told “well we’ll need to update this.” Also be careful which of your coworkers you be friendly towards. Once you have then met the new set of requirements they created for you, you will then be denied promotion due to “who you align yourself with,” and be told that “you have chosen the wrong side.” Basically if you talk to someone who they have deemed undesirable you will be locked out of growth within the company. You will be bullied and belittled here. They will attempt to play childish mind games to deter you. You constantly be pressured to come in for overtime. Don’t bother applying if you are a person of color, you will not be treated fairly at this company. I have never in my life experienced a company with higher turnover than Zynex. In a department of over 50 people, excluding leads and mangers, there are maybe 6 who have been there longer than a year. If you were to visit one month you would see an entirely different team after visiting one month later. The company seems to have no interest in trying to retain its employees. They operate under a remove and replace mindset. If you see some of the shady things they do, they’ll push you out so they can bring in new people who haven’t seen them. Please do yourself a favor and don’t fall into their trap. There are better opportunities elsewhere.

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Altivera Medical Response
3y
Honestly, we're not sure how an employer could ever "require" an employee to leave a review on a site like Glassdoor. Not only is that an absurd statement, but it's impossible to do. This individual clearly wasn't a good match for the work culture here at Zynex, but it is for the vast majority of our employees, who love it here! We pay extremely well, offer a full compliment of benefits including paid time off, health benefits, a matching 401K and free breakfast and lunch everyday at our corporate offices. Send us your resume. We can't wait to meet you!

Explore other reviews about Altivera Medical

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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