Cloud Support Engineer - Cloud Support Associate Amazon Employee Review

5.0
Sep 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Very smart and highly skilled people on the team. A lot to learn from them especially if you're a graduate new hire. Not a conventional support role where you send pre-framed responses. Every case poses unique challenges and one will learn something new every day.

Cons

A major contribution to performance evaluation is customer ratings which hurts the employees since most of the low ratings are baseless and due to the client's frustration with their inability to read the terribly written documentation. And, the funny thing is, the management thinks a customer gave 2 stars due to the engineer not greeting the client, or some other silly reason.

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good manager and team, good tech stack

Cons

Company culture is cut throat

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

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