Pros
Free certification test Free learning options (linux academy, lynda, a cloudguru) AWS account where you can practice anything.
Cons
This job is a glorified call center complete with metrics that make no sense. Customers can rate you from 1-5 based on your interaction and you have to have a 4.69 average rating every month or you did not hit metrics. You do not have actual time to learn on the job all you do is google answers, and essentially do customers who are too lazy to troubleshoot their issues jobs for them. No time to work on projects during your "40 hour work week" because you're too focused on meeting metrics. Not meeting metrics for consecutive months will get you fired. Metrics don't make sense. This position will be a waste of time in your career if you are not going down a support path. If you have come from project work and deliverables thinking that working at AWS you will get a chance to learn the technology in-depth this is the WRONG role.