Fair pay, enjoyable/difficult job, disastrous customer service - Anonymous employee Amazon Flex Employee Review

2.0
Jun 27, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- I thoroughly enjoy driving. This is a perfect job for people who would like to drive for hours around various parts of your city, like I do. - It's very nice to pick your shift time.

Cons

- Don't expect compensation for overtime work, even when it's completely amazon's fault. - Regardless of your situation (even medical emergencies), you will be penalized if you don't meet amazon's expectations. - More details below: There have been two big instances where I was penalized by amazon when I should not have been penalized: 1. I had an unexpected medical emergency and couldn't make it to a shift on time. I called amazon explaining my situation but they still lowered my "overall standing" (a 'grading scale' that shows amazon whether you're a good employee or not). 2. I finished my shift 2 hours after I was supposed to because amazon was an hour late to giving me my route at the warehouse, AND they gave me extra packages on my route so I had to drive them all back to the warehouse after. I have called twice and emailed three separate times to receive compensation and they keep denying my request. Despite calling and emailing amazon many different times the day of, and days preceding these two events, amazon has done nothing but send me the same email saying I deserve no compensation and should refer to their amazon flex guidelines.

Explore other reviews about Amazon Flex

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good time slots available from time to time

Cons

Cant think of any right now

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work during hours of light traffic. Working independently. Beautiful scenery. Fair rating system.

Cons

Wear and tear on personal vehicle. Warehouse/check in associates can be rude. You may be required to return back to the station for no additional pay. The insurance they provide does not cover accidents. Pay has gone down. Limited block availability. Drivers restricted to certain zones now

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