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Amazon Web Services

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Overpaid Help desk position - Cloud Support Engineer I Amazon Web Services Employee Review

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-A lot of exposure to different services and technologies. -Different customer, different problems, tons of experience. -Ability to ramp up to higher impact positions with more pay fairly quickly. -Internal training for new positions outside your current scope.

Cons

-Metrics to micromanage and they can change often. -Onboarding can be horrible without the right mentor and manager -Leaving as a Cloud Support Engineer can make it very hard to find high paying positions as smaller companies will not pay the same as AWS for support roles.

Explore other reviews about Amazon Web Services

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Team I worked on and comp

Cons

They provided limited stability on team

3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

-Great place to learn -Work with some of the smartest people in the industry -Flexibility/autonomy in schedule (not impacted by RTO)

Cons

-Constant reorgs and shifts in leadership: I went through a reorg almost every January and had 6 managers in 2.5 years. Inconsistent leadership makes it hard to feel aligned to a company/team vision or to feel supported. -Promotions are highly political and your manager plays a huge role in whether you advance. Managers rarely have career conversations with reps, which leaves little real path for growth. Good managers want to see their team develop and help them get there. -Comp plan changes reduced sellers' ability to accelerate and lowered pay year over year. Comp plans are dictated by Operations, not Sales Leadership.

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