High Turn-Over Rates For A Reason... - Systems Support Analyst I Amedisys Employee Review

-Very poor communication among management amongst teams intra-departmentally and across the board inter-departmentally (i.e. Operations pushing out updates with out informing tech support, tech support receives an overwhelming number of incoming phone calls and complaints, nobody knows why the day's volume is so high so they finally start asking questions, Ops. confesses to an update, a message is sent out via national support phone line making staff aware of issues, metrics are so poorly flawed from the volume of the day that management then turns to their own support staff to point the finger, berate, and question us as to what the problem was). -Blatant distrust of employees despite numerous times of stressing during on-boarding that mgmt. has your back in a heated situation. -While processes are always changing to try to keep their heads above water, if a support tech forgets any minor details of the new policies, then that employee is berated for not keeping up, or accused of not taking good enough notes. In essence, it's assumed a problem is never fault of management. -There is way too much trickle down in this company; the little man doing the everyday work never gets the credit deserved.