Frustrating company to work for - Store Manager America's Best Employee Review

As a store manager I felt like I had a ton of responsibility and very little control how I ran the store. The business model dictates that you jam every possible appointment in, with little regard for managing customer flow, or maintaining customer service. There was an incentive program but the way the goals were set, it was very difficult to attain. As a salaried person, you end up working a lot of hours.