Recent Policy change lowers my score - Licensed General Manager/Optician America's Best Employee Review

2.0
Feb 8, 2024
Recommend
CEO approval
Business Outlook

Pros

The company believes in empowering its Managers, and staff, to do what is best for the patient. You are never punished for coming up with a solution for any given situation. If they want it done differently they will request it be handled differently next time you encounter the same situation. The pay it is. The bonus is hit or miss depending on your location and how accurate the company is regarding projected growth for your market.

Cons

Their new 'Be an Owner' slogan combined with their new policy of requiring GM's to work 45 (plus hour lunch) makes me think they are taking the slogan a bridge too far. 5, Ten hour shifts per week is excessive besides the fact that our salary just got spread over an additional 260 hr/yr so all the GM's took a pay cut.

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5.0
Sep 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Small office setting. Family atmosphere.

Cons

The pay isn’t that good.

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent team, regional management did their best

Cons

Abusive patients, extremely low pay. The company's "two for one and a free eye exam" deal is deceptive being that it does not include any lens options other than the bare minimum, and it limits you to a certain section of (very ugly and cheaply made) frames. Patients, upon realizing that this deal was misleading, would often take it out on the staff.

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