Pros
Few careers will ever give you an opportunity to help change someones life for the better. While every phone call has its challenges, the goal is the same, HELP PEOPLE. Communication from management is clean and timely. I've never felt as if I was being left out in the cold. My supervisor is very understanding of the pressure I'm in on each call, and she does everything she can to make sure I have all available resources to do my job. Every person who's in support of your position goes above and beyond. The Admin team is a God send. The company values family, and respects that you have a home life. My wife is 7 months pregnant, and I've never had any issues getting time off to attend appointments, a fact for which I am eternally grateful. You cannot put a price on that. Period. The compensation program for my position is excellent, and its structure rewards people who are DILIGENT in following up with people. There are performance metrics which every TC must adhere to, and it's unrealistic.
Cons
All of the training the company gives you really cannot prepare you for your first phone calls. Some callers will be angry because they're hurting and just need help. Some will be angry because they have our commercial confused with another companies. However, treating these callers with kindness never backfires, and once they know you generally want to see them get help, the tensions soon fade. Regardless, your Manager and Team Lead make acclimating to the routines very comfortable, and it never feels like you're being thrown to the wolves.