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      American Airlines

      Engaged Employer

      American Airlines reviews

      Good pay and benefits, but expect mandatory overtime - Support Desk American Airlines Employee Review

      3.0
      Apr 30, 2026
      Support desk
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, flight benefits, ample opportunities to work in different departments within the company.

      Cons

      Mandatory overtime at no notice, 30 minute lunch, call volume can be out of control sometimes.

      Explore other reviews about American Airlines

      5.0
      Jul 4, 2026
      Ramp agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working with people from all over the

      Cons

      Management can sometimes take things personal

      4.0
      Jul 6, 2026
      Senior engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, 401k match, flight benefits

      Cons

      Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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