Clueless - Customer Assistance Representative - CAR American Airlines Employee Review

Too many to list, but I will try. They are so disorganized that during the process I was starting to think this was a scam because I could not believe a company this large could continue to operate this way. During the interview/hiring process, several of us asked about scheduling and we were told repeatedly that the hiring and training departments did not handle the schedule and we would "deal with that later". We were also told that training would be 2.5 days so we all made arrangements based on that information. We did not receive final confirmation of training until Sunday afternoon letting us know that training would start the next day for a full week. I thought it might be a misunderstanding (based on the 2.5 days previously mentioned), and figured I would ask in person. First day of training, we find out it is actually 2 full weeks. The first week we were there anywhere from 2-4hrs a day, doing absolutely nothing while the "trainers" were in and out of the classroom. The O'hare "trainers" know absolutely nothing, not figuratively, they literally had no information about anything. Finally at the end of the week we start working on lessons online. At the end of week 1 we finally receive a bid sheet with numbered slots to fill out and they let us know shifts are all 5hrs a day, 5 days a week and granted based on seniority. Up to this point, none of us had any idea what the required hours or days were. This is when they explain that scheduling is not flexible at all, you are required to work whatever shift they award you. The CAR position is new to AA and therefore not fully staffed. This means, you will have to bid frequently (approx every 5 weeks) as they "play around" with the schedule to determine what works best for them. Every bid has had different start times, end times, lunch schedules and days off. It has been completely inconsistent. Week 2, We have out of town trainers come in, they are awesome and share valuable information. Unfortunately, we only had them for a couple of days. Once they were gone, we were back at the mercy of the O'hare "trainers". The lack of information does not stop there, once you are out on the floor you will find that nobody has an answer to any of your questions. It takes an act of God to receive your uniforms from the vendor. The vendor will blame AA and AA will blame the vendor. You will go back and forth until you give up all hope of having a uniform. Good luck getting an answer from the attendance department if you have an issue with the new system they just switched to. Also, once you work here, forget about making any plans or having a life because, even though you are part time (25hrs /week) you might not receive your bid until a few days before the new schedule starts. How hard is it to have a bid prepared at least a week in advance?