New-Hire experiance - Customer Assistance Representative American Airlines Employee Review

5.0
Dec 23, 2016
Recommend
CEO approval
Business Outlook

Pros

I've recently been offered a position with American Airlines as a Customer Assistance Representative. I interviewed one day and received my offer letter the next! I'm super excited! The process is moving pretty fast. They've made the hiring steps really convent and easy. Reading over the packet has inspired me even more. The culture of the company, the great benefits and perks they offer are great. I'm soo happy to be apart of the AA team!

Cons

I haven't experienced any cons thus far.

Explore other reviews about American Airlines

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Mgmt is supportive. Co-workers are great. Benefits great.

Cons

Pay could be higher for the hours

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

People, 401k match, flight benefits

Cons

Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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