Adventure every day - Customer Assistance Representative American Airlines Employee Review

4.0
Apr 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Insurance benefits are great.health dental long and short term disability, Flight benefits are great if there's open availability. Meet some Wonderful coworkers and customers. Shift trading and swaps

Cons

It's a shame upper management doesn't want the newly created position around. Agents yell at the car agents and treat them horribly. And some supervisors are always putting you down, there is always negativity towards the customer assistance representatives. Low pay part time hours are almost equal to Full time Hours.

Explore other reviews about American Airlines

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Mgmt is supportive. Co-workers are great. Benefits great.

Cons

Pay could be higher for the hours

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

People, 401k match, flight benefits

Cons

Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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