Customer Assistance Representative - Customer Assistance Representative American Airlines Employee Review

Company is so big that the policies are very impersonal and should be taken on a case by case basis rather than a handbook. VERY frustrating and it makes it easy to get fired even if you’re a great employee. For example, you can only get a certain number of points for calling in sick or being late (and it’s not very many) and then you get put on a “level” and once you’re on a level it’s very easy to get fired. You acquire sick time, but are then penalized for using it. I had to come into work yesterday with a fever and super sick even though I have sick time because if I use it then it’ll cost me a point. Now my kids are sick and I can’t send them to daycare and I can’t call in sick for them or there goes a point. Also, when I was first offered the job I told management about a wedding that I was a bridesmaid in but since you’re on probation for the first 120 days you’re not allowed to have people cover for you EVEN IF THEY CAN AND WANT THE HOURS so I obviously didn’t go to work and lost a point. It just seems like there’s no empathy or understanding and I had this day marked in my calendar long before I applied for the job. Lastly, I got into a car accident on my way to work and lost another point. I’m normally 30-45 minutes early to work and because of a few incidents over a four month period I’m on the last straw before I’m put on a level. What’s the point in having sick time if when I’m actually sick I can’t use it?