Good pay, bad management - Fleet Service Clerk American Airlines Employee Review

3.0
Mar 24, 2013
Recommend
CEO approval
Business Outlook

Pros

As a Fleet Service Clerk, pay begins at a little over $10 part time (pretty good). You get about a dollar increase each year till you top out (don't recall what the top out is, varies for PT/FT). Seniority is very important - your shift, vacation, and other things go off of it. You have the ability to CS Off or CS Work, which means you can pick up other people's hours or give up your own. In essence, you can create your own unpaid vacations, or work as much as you want to (even as a part timer.) The job itself is really not complicated. Health benefits are quite good considering what most companies offer nowadays. Flight benefits are great to have - but standby travel can be difficult so beware during high seasons. This is a unionized position. There are many internal positions you can apply for, and one has the ability to transfer to other cities if they have openings. In the right environment (and station) the job can be satisfying when you are working with good people and the work gets done the right way.

Cons

-Work can be heavy and frustrating at times -You may be given a mandatory overtime extension due to weather or other delays. -Threat of layoff is always present -Depending on what city you work, some co workers can be VERY difficult to work with, and the higher their seniority, the lazier some can be. -If you are low on seniority, expect bad days off for several years. Don't expect mornings for a long, long time. -Seniority is a BIG deal -Big divide between Union and management -Though they have gotten better, many members of management are very ignorant and are on constant power trips.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great career worth the process

Cons

Hiring process takes a bit be patient

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some truly wonderful people at American. Many care deeply about aviation and have a calling for what they do. The diversity is outstanding. The industry is endlessly fascinating. You are always learning.

Cons

Sadly, the toxicity of my department after we were reorganized. It turned a job I loved into one I dreaded. And management looked the other way while a steady stream of talent exited through the revolving door. I would have done nearly anything for the company. Politics, pettiness and a "mean girls" culture destroyed morale, and the negative behavior was only rewarded. PTO allowance is cheap, making flight benefits great only on paper for your first 5 years of employment.

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