Loved my job! - Agent American Airlines Employee Review

5.0
Feb 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. Lots of opportunity to be creative. If you need time off it's easy to trade shifts with others.

Cons

Uniforms were not as nice as flight crew's.Could be more professional toward employees at the airport. Could use better communication between ground crew and agents.

Explore other reviews about American Airlines

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Mgmt is supportive. Co-workers are great. Benefits great.

Cons

Pay could be higher for the hours

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

People, 401k match, flight benefits

Cons

Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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