So incredibly disappointed - Anonymous employee American Airlines Employee Review

Sadly, there are just too many. The lack of help and resources is astounding. Yes, the pandemic hurt us and set us back but if this is the excuse every day moving forward for new employees, you won’t keep them. There is no training and no brand identity other than what the general public can read online. There is so much missed information by leadership that could allow us to be better, but they simply don’t ask. They don’t take the time to ask. They don’t take the time to even bother speaking to their staff from what I can see. I have never felt so undervalued nor unsupported at a company before, in my career. Now let’s talk work flexibility. We were supposed to have it. That has gone out the window, although we can’t get a straight answer. There is a clear old-school mindset that won’t allow workplace progression by creating true employee inclusivity and employee satisfaction options which is simply making you miss out on the best talent. Candidates will continue to go to companies that offer flexible, hybrid or remote options, which is almost everyone these days (at least one of the mentioned). Pay is under market. Outdated systems.