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      American Airlines

      Engaged Employer

      American Airlines reviews

      over worked and under paid - Customer Service Agent American Airlines Employee Review

      1.0
      Dec 3, 2014
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros are flight benefits for you and your family

      Cons

      As a part time employee you work 5 days a week and up to 38 scheduled hours.... which you never leave on time because they a grossly under staffed.

      Explore other reviews about American Airlines

      5.0
      Jun 20, 2026
      Ticket agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mgmt is supportive. Co-workers are great. Benefits great.

      Cons

      Pay could be higher for the hours

      4.0
      Jul 6, 2026
      Senior engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, 401k match, flight benefits

      Cons

      Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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